This position is a unique opportunity to support post-surgical breast cancer patients.

Our nonprofit has 25 years of experience supporting Bay Area breast cancer patients by providing an array of post-surgical products that facilitate both physical and emotional healing. Products include breast prosthetics, pocketed bras, compression garments, and wigs. Our assistance programs ensure that under-served patients have access to these products. We support our work via sales, foundation grants, donations, and fundraising events.

Beyond providing products, our compassionate staff offers emotional support and strives to provide for our patients what the "HERS" in our name represents: Hope, Empowerment, Renewal, and Support. It is our goal to help patients feel understood and for HERS to be their "soft place to fall" during one of the hardest times of their lives.

One of the most important roles at HERS is that of Breast Care Specialist -- our team members who provide direct patient services. They are tasked with a unique and very fulfilling job: providing patient assessments, creating and implementing patient treatment plans, and plan management.

Breast Care Specialists (BCS) are responsible for providing breast cancer survivors with post-surgical product consultations and fitting services deemed medically necessary and directed by a physician prescription. The BCS holds a customer service-oriented position that involves working directly with patients in a professional clinical capacity.

The role assesses patient status pre- or post-surgical intervention and conducts product selection, as well as fitting patients for bras, compression garments and prostheses. The role may also require working with the patient’s caregivers, medical providers and insurance companies, to ensure thorough assessment of the patient’s needs.

The BCS is responsible for patient charting, documenting the products required, and creating patient and vendor product invoices. The role may also involve direct conversations with manufacturers and vendors to determine the best solution(s) to meet patient needs.

This is a unique position at a unique organization. Given this, we provide on the job training and cover the expense of Certified Mastectomy Certification (CFm).

The ideal candidate will have a love of helping others and an appreciation for impactful, fulfilling work. Bilingual candidates are strongly encouraged to apply.

HERS Breast Cancer Foundation’s team members are hardworking, compassionate, and supportive, and adhere to our core values: Communication, Trust, Respect, and Teamwork.

Breast Care Specialists report directly to our Director of Programs.

Given the diversity of our patient population, bilingual and multilingual applicants are encouraged to apply.

QUALIFICATIONS:

• Associate or bachelor’s degree preferred. High school diploma or GED required.
• Certification or ability to obtain certification from accredited agency (BOC or ABC) within 12 months of hire date for Mastectomy Fitter
• Physical Therapy/Occupational Therapy setting experience as aide or assistant is preferred.
• Previous retail and customer/patient service experience in a healthcare setting preferred.
• Previous work with insurance plans preferred.
• Proficiency in Microsoft Suite; prior experience with electronic health record (EHR) and practice management (PMS) systems.
• Willingness to submit to Livescan fingerprinting process and pass background clearances
• Valid CA Driver’s License, auto insurance, clean driving record, and reliable transportation required

CORE DUTIES AND RESPONSIBILITIES:

• Provides initial patient consultation and development of individualized appearance plan post-surgery. Identifies resources to assist client with appearance normalization.
• Provides direct, hands-on contact with patients, taking accurate measurements for mastectomy and/or Lymphedema ready-to-wear or custom garments. Ensures a proper fit for each patient.
• Selects and suggests garments/products to help achieve breast symmetry and/or to help treat Lymphedema. Evaluates the best therapeutic path based on a variety of factors including age, mobility, size and shape of the patient’s limb, skin issues and cost.
• Documents patient visits thoroughly into electronic health record (EHR) and practice management (PMS) systems
• Must use a computerized ordering system for patient purchases, stock receiving, and special orders. Participates in annual physical inventory effort.
• Coordinates incoming requests for patient orders via e-mail; takes ownership and responds appropriately to all messages.
• Maintains current knowledge and expertise in applicable DME codes for insurable goods.
• If not in possession of CFm certification, completes the courses and tests necessary to earn that designation within 12 months of hire
• Practices in accordance with accreditation standards for Mastectomy Fitter and CFm certification.? Completes continuing education as required on Compression & Mastectomy solutions and services/
• Must participate in mandatory trainings, staff meetings, and vendor/manufacturer training
• Required to participate in HERS Annual Fundraising Gala and Run/Walk Event
• Facilitates product sales, and meets monthly revenue targets
• Maintains meticulous HIPAA compliance with regard to communications, patient records, and information.
• Ensures safe and clean environment and maintains equipment and supplies while adhering to infection control procedures.

ADDITIONAL EXPECTATIONS/RESPONSIBILITIES:

• Attention to detail and high level of organization
• Reliable, punctual work attendance
• Respectful communication style and willingness to work collaboratively
• Attendance and active participation at monthly staff meetings
• Participation in events designed to support programs and services: two annual fundraisers (spring and fall) and a minimum of two activities during October (Breast Cancer Awareness Month)
• Participation in annual physical inventory
• Compliance with all Employee Handbook requirements
• If needed, flexibility to travel to/work at satellite locations (San Leandro and Livermore)

Benefits

HERS does not offer benefits currently other than sick time and PTO (paid time off).